C-C4H56I-34 REASONABLE EXAM PRICE, C-C4H56I-34 VALID TEST FORUM

C-C4H56I-34 Reasonable Exam Price, C-C4H56I-34 Valid Test Forum

C-C4H56I-34 Reasonable Exam Price, C-C4H56I-34 Valid Test Forum

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q73-Q78):

NEW QUESTION # 73
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

  • A. Create incident through Settings > Incident
  • B. Log incident with SAP Service Cloud user ID
  • C. Log incident through SAP for Me
  • D. Activate Built-In Support

Answer: C,D

Explanation:
Creating an incident in SAP Service Cloud Version 2 involves utilizing the built-in support framework provided by SAP. This framework is designed to streamline the process of reporting and managing issues directly within the SAP ecosystem. Logging an incident through the SAP for Me portal is a critical step in this process, as it serves as a centralized platform for customers to access various SAP services, including support and incident management. Additionally, activating the Built-In Support feature within the SAP Service Cloud environment enables users to directly report issues from within the application, ensuring that incidents are captured accurately and routed to the appropriate support channels for resolution


NEW QUESTION # 74
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

  • A. Use the Reporting Line function for selection.
  • B. Make sure that each organizational unit can have only one function at a time.
  • C. Make sure an organizational node can only be set up with a replication process from the back end.
  • D. Assign an employee to several organizational units.

Answer: A,D

Explanation:
To set up an organizational structure for a new implementation, the following options are possible:
Assign an employee to several organizational units. This is possible by using the Employee Assignment function in the Organizational Management work center. An employee can be assigned to multiple organizational units with different validity periods and functions. For example, an employee can be a sales representative in one unit and a service agent in another unit.
Use the Reporting Line function for selection. This is possible by using the Reporting Line function in the Organizational Management work center. This function allows the administrator to select an organizational unit and display its reporting line, which shows the hierarchical relationship between the unit and its parent and child units. The administrator can also edit the reporting line by adding, removing, or changing the position of the units. References = Setting up an organizational structure - SAP Learning, section Assigning Employees to Organizational Units, slide 8-9 Set Up Guide for SAP Service Cloud Version 2, section Organizational Structure, page 11-12


NEW QUESTION # 75
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.

  • A. Working calendar
  • B. Service contract
  • C. Maintenance plan
  • D. Operating hours

Answer: A,D


NEW QUESTION # 76
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

  • A. Unit of measure
  • B. Price
  • C. Sales area data
  • D. Product group

Answer: A,D

Explanation:
To create a New product in SAP Service Cloud Version 2, you need to specify the product group and the unit of measure as mandatory elements. The product group defines the category of the product and the unit of measure defines the quantity of the product. Sales area data and price are optional elements that can be added later or maintained in other systems. References = Solution Guide for SAP Service Cloud Version 2, page 88,
[Create Products | SAP Help Portal]


NEW QUESTION # 77
Which capability ensures service agents send e-mail responses with the correct corporate branding?

  • A. E-mail templates
  • B. Autoflow
  • C. Determination rules
  • D. Workflow rules

Answer: A

Explanation:
E-mail templates are used to define the fixed content (such as subject or disclaimer) andvariable parts (such as the form of address) of the email responses that service agents send to customers. E-mail templates can also be customized to include the corporate branding, such as logos, colors, fonts, and signatures, according to the needs of the service organization. E-mail templates can be created and maintained using the Configuring Email app in SAP Service Cloud Version 2. References = Configuring Email - SAP Learning, Maintain Email Templates | SAP Help Portal, Configuring Email Templates - SAP Customer Data Cloud, Configuring Email Templates | SAP Help Portal


NEW QUESTION # 78
......

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